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Customer Service

Here you can find the most frequently asked questions and answers sorted by topic and function. We hope that you can find the answers to most of your questions here. If not, please feel free to contact our customer service.

Profile

Struggling to find a functionality?

What to do when you are struggling with something, i.e. you are lost as to what to do: 1. Carefully read through the Help tips referring to the page in question. 2. If you need to contact us, please write down your exact question by completing the template under Customer Service menu.

Username already taken

On our dating website every username must be unique, in other words if you have chosen a username that has already been taken by someone, a system message will alert you that the username already exists in the database. Then you have to chose another username. As we have a very large number of users, the number of usernames already taken is also high, so we recommend that you try to chose a combination of a nickname and numbers. For example: Béci766

How can you amend your personal information?

Any personal information you entered during registration can be amended later on. On the left hand side go to My Profile and chose either My Personal Details or My Character Profile, depending on what personal data you want to change, and after having filled in the necessary fields just press Amend. Within 24 hours of submitting a data modification, our Moderators will check your data sheet. Thank you for your patience.

What happens after data have been amended?

Please note that mandatory fields cannot be deleted in this part of the menu either. A data sheet will be checked by moderators not just at the time of registration but also after every amendment. Please remember that your data sheet must not show your address, telephone number, e-mail address, Facebook link, or other contact details. Revealing such information will be sanctioned with a ban taking place with immediate effect. After submitting an amendment, your data sheet will be checked within 24 hours.

Search

Struggling to find a functionality?

What to do when you are struggling with something, i.e. you are lost as to what to do: 1. Carefully read through the Help tips referring to the page in question. 2. If you need to contact us, please write down your exact question by completing the template under Customer Service menu.

What to do if you get no hits whatsoever?

If this happens, it is recommended that you broaden your search criteria. Users often make the mistake of defining too narrow criteria, and this can result in them getting only few or no hits.

What if your search has resulted in too many hits?

If you have got too many hits and you don’t want to look through them all, use the detailed search function. In detailed search you can narrow your search criteria at your own discretion to make your search for a date a lot more effective.

Contacts

Struggling to find a functionality?

What to do when you are struggling with something, i.e. you are lost as to what to do: 1. Carefully read through the Help tips referring to the page in question. 2. If you need to contact us, please write down your exact question by completing the template under Customer Service menu.

Who can request contact?

Our user subscribers who have completed their registration on our dating website may initiate contact with other users. Our subscribers may request contact with anyone else.

Mailbox

Struggling to find a functionality?

What to do when you are struggling with something, i.e. you are lost as to what to do: 1. Carefully read through the Help tips referring to the page in question. 2. If you need to contact us, please write down your exact question by completing the template under Customer Service menu.

Who can request contact?

Our user subscribers who have completed their registration on our dating website may initiate contact with other users. Our subscribers may request contact with anyone else.

How do I know if a text message has been successfully sent?

You will receive notification through our website when the message has been successfully sent. If you have received our notification confirming successful message sending, it means that your message has been forwarded to the user of your choice.

Services

Struggling to find a functionality?

What to do when you are struggling with something, i.e. you are lost as to what to do: 1. Carefully read through the Help tips referring to the page in question. 2. If you need to contact us, please write down your exact question by completing the template under Customer Service menu.

Help

What to do when you are struggling with something, i.e. you are lost as to what to do: 1. Carefully read through the Help tips referring to the page in question. 2. If you need to contact us, please write down your exact question by completing the template under Customer Service menu. 3. If you need to speak to our Customer Service Representative, go to Customer Service menu to find out about the business hours of our telephone hotline service and its contact details.

What service packages can you choose from?

*Registered Membership (without subscription) * You can look around the world of online dating members, ready to be picked by the right one! - You can view information about dating members logged on the webpage - You can receive letters from subscribers, but you can reply only to PREMIUM subscribers - You can send text messages to any dating member * STANDARD Subscription * Allows you to make contact requests yourself! - You can write letters - You can view detailed information about dating members, you can see their large size photos if you like * PREMIUM Subscription * Enjoy the same benefits as with a STANDARD Subscription, plus PREMIUM Subscription will allow you to receive even more letters and give you a lot more convenience features in looking for a partner! - You can receive letters even from non-subscribers - You can receive reply letters also from non-subscribers - You can redirect your mail to your own mailbox

Contact

 

 
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MySecret.love support

Our team will answer your e-mail within 24 hours. This may take more time during weekends and holidays.

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